Welcome to Mobile App Help
Getting Started
Watch this Training Video to learn what to expect.
You can download the Powered for DSPs app from the App Store (for iOS devices) or Google Play Store (for Android devices). Search for Powered for DSPs and follow the download instructions.
1. Launch the Powered for DSPs app on your mobile device.
2. Enter your Route-ID for the day on the entry screen. Your DSP (Delivery Service Provider) typically provides this information.
1. Select the option to Scan the card.
2. Ensure the fuel card you want to scan is clean and free of any obstructions. Place the card on a flat, well-lit surface.
3. Allow camera access when prompted. Hold your mobile device steady and position the camera over the card. Ensure that the card is within the camera frame and fully visible. It will scan automatically. Please note that you can only have one card in your wallet. If you need to remove a card, refer to the troubleshooting steps.
4. If the card information is correct and verified, you will be taken to the VIN entry screen. If the card information is incorrect or unrecognized, re-scan or manually enter the card number.
If you encounter any issues or errors during the scanning process, contact Comdata Amazon Customer Service for assistance.
1.Select the option to Scan VIN.
2. Ensure your vehicle’s VIN is visible and accessible. The VIN is visible through the windshield or the driver’s side door frame.
3. Allow camera access when prompted. Hold your mobile device steady and position the camera over the VIN. Ensure that the VIN is within the camera frame and fully visible.
4. Align the camera so that the VIN is centered and clearly in focus. When properly aligned, the app will automatically focus and capture the VIN.
5. If the VIN is verified, you will be taken to the digital wallet screen. If the VIN is incorrect or not recognized, re-scan the VIN or manually enter it if needed.
If you encounter any issues or errors during the scanning process, contact Comdata Amazon Customer Service for assistance.
1. At the fuel pump, open the Powered for DSP app.
2. Tap the Unlock Fuel Purchases button to activate the card for fuel purchases.
3. Once the card is unlocked, a countdown will appear, indicating the time remaining to swipe the card and begin fueling.
If you experience issues unlocking the card or it’s not working at the pump, contact Comdata Amazon Customer Service for assistance.
How To’s
Step 1. Navigate to the Digital Wallet.
Step 2. Tap the Remove this card from wallet option on the main card wallet screen.
Step 3. When prompted, select a reason for disbanding the card. This step is required to help track and manage card usage.
Step 4. Review the details and confirm your decision to disband the card. This might involve tapping the Remove Card.
Step 5. The card is effectively removed from the digital wallet and returned to the route-ID screen to establish a new card relationship.
If you encounter any issues during the disbandment process or if the card is not removed as expected, contact Comdata Amazon Customer Service for assistance.
If you experience any technical issues, you can contact your dedicated Comdata Support Team directly through the app’s “Need Help” feature at the top of your mobile app screen, which auto-populates the support hotline contact number.
Step 1: Check the App Store (iOS) or Google Play Store (Android) for updates.
Step 2: If an update is available, tap “Update” to install the latest version.
Step 3: Open the app after the update to ensure all features function correctly.
Most Frequently Asked
To fuel up at the pump, you’ll need to unlock your card in the digital wallet after verifying your Route-ID, card number, and VIN. Once your card is unlocked, you can proceed with fueling. Make sure your card is linked and ready in the app before arriving at the pump.
If your card isn’t working at the fuel pump, ensure you have established the correct Route-ID, Card, and VIN relationship in your digital wallet. Double-check that all details are accurate and properly set up.
If the issue persists, contact your dedicated Comdata Support Team directly through the app’s Need Help feature at the top of your mobile app screen, which auto-populates the support hotline contact number.
If you experience any technical issues, you can contact your dedicated Comdata Support Team directly through the app’s Need Help feature at the top of your mobile app screen, which auto-populates the support hotline contact number.
FAQs
The “Powered for DSPs” app is a mobile application designed specifically for Amazon Delivery Service Partners (DSPs) and their drivers. Powered for DSPs mobile app is associated with Amazon’s fuel card program.
The app is intended for use by Amazon DSPs and their delivery drivers. If you are part of the Amazon DSP 2.0 program, you can access and use the app to streamline your delivery processes.
The app includes several key features:
- OneClick: OneClick simply takes one click of a button for drivers and fleet managers to enable the drivers’ fleet card for fuel purchases. The card(s) are only active when the driver needs to make a fuel purchase; then, it defaults back to a locked state until the driver’s next fill-up.
- Card Relationship Management: Easily add, manage, and disband fuel cards within the digital wallet. Securely pair Route-ID, Card, and VIN to ensure accurate usage and prevent unauthorized access.
- Customer Support Integration: Direct access to a dedicated customer support team for immediate assistance with lost, damaged, or malfunctioning cards. In-app contact options for quick support.
- User-Friendly Interface: Intuitive design tailored for Amazon drivers, ensuring a smooth user experience. Easy navigation through the app’s features, even for first-time users.
No, the Comdata fuel card is intended specifically for fuel expenses incurred in the AFP program. Please use other payment methods for other expenses. If a partner or driver uses the cards for non-AFP loads, all your company’s cards will be locked, requiring full payment before we can unlock the card.
Amazon will pay Comdata directly for fuel expenses charged to the card. Your company will no longer incur fuel expenses, eliminating the need for fuel reimbursements on invoices.
To add a card to your digital wallet, start by entering your Route-ID for the day. After that, you’ll be prompted to scan or manually enter your card number. Once your card is successfully paired, you’ll proceed to the VIN scan screen, where you’ll need to scan or manually enter the vehicle VIN assigned by your DSP. Once the Route-ID, card, and VIN are all verified, the card will be added to your digital wallet and ready to be unlocked before fueling.
Once your card is unlocked, you have a 30-minute window to fuel up at the pump.
Entering a reason for disbanding a card from your digital wallet helps us understand the context and provide better support. It allows us to track and address any issues or concerns related to card usage, improve our service, and ensure that your experience is smooth and efficient.
No login is required to use the Powered for DSPs app. However, you do need to ensure that you have a valid Route-ID, card, and VIN associated with your digital wallet. These details are necessary to establish and verify your card relationship for fueling.
Troubleshooting
You can download the Powered for DSPs app from the App Store (for iOS devices) or Google Play Store (for Android devices). Search for Powered for DSPs and follow the download instructions.
Yes, there is a feedback option within the app where you can share your experience and suggest improvements. Your feedback is valuable in helping us enhance the app’s functionality.
Yes, the app features a direct call option and a dedicated support phone line that you can use to get immediate support. Simply click the Need Help section, and the customer support number will automatically populate your phone.
If your card is lost, damaged, or not working, please contact your dedicated Comdata Support Team immediately at (800) 897-8796 for assistance. They will help you secure your account and arrange for a replacement card if necessary. In the meantime, avoid attempting to use the card to prevent any potential issues.
The app is regularly updated to introduce new features, improve performance, and address any bugs. App updates are automatically pushed to your device to ensure you benefit from the latest enhancements.